Attention:For the full visual experience, please view this page with a CSS-capable browser.
In order to experience the full content of this site, please Skip to Content

Liberty Mutual Insurance
Some sections of this site may not function unless you enable Cookies.
| FAQ
Share
Quick Links

Glossary

Attention:In order to experience the full content of this site, please enable JavaScript.

Or, browse glossary terms manually

Sometimes "insurance speak" can sound like a foreign language. Cut through the fog with our handy glossary below!

  • Search
  • Browse

Need insurance information on the go? Liberty Mutual Mobile has what you're looking for.

Find Out More

Insurance Claims Information and Resources from Liberty Mutual

Claims App

Mobile Claims App

Guiding you through the claims process - even on the go. Learn More.

...........................................................................................................................................................................................................
Testimonial - RV Hit House

Doug, Santa Fe NM

"9:30 at night... a huge crash... I looked down to our house and saw this huge RV..." Find out how our customer became a "loyal believer" in Liberty Mutual after the response he received on a claims incident.

...........................................................................................................................................................................................................
Testimonial - Car Hit 1000lb Deer

Marc, Basking Ridge NJ

"Slow or not slow, when you hit a 1,000 pound animal, it's a big accident." Find out how our Liberty Mutual Claims Team is "serious about making you happy as a customer."

...........................................................................................................................................................................................................
Testimonial - Tree Hit House

Michael, Yuba City CA

"The winds were up over 70, 75 miles an hour.... I looked to my neighbor and saw their 60-foot ash tree was leaning toward my house." Find out how Liberty Mutual gave our customer the confidence that he would be taken care of - from the moment he called the Liberty Mutual toll-free claims number to the day he received his last check.

...........................................................................................................................................................................................................
Testimonial - Locked Car Keys

Sandra, Reno NV

"My son and I were locked out of the car. I contacted Liberty Mutual, expecting to get a voice mail on a Saturday morning." Find out how a Liberty Mutual Sales Representative exceeded our customer's expectations and saved her quite a bit of money.

...........................................................................................................................................................................................................
Testimonial - Car Hit Telephone Pole

Tom, Clifton Park NY

"The storm hit overnight... the Jeep fishtailed directly into the path of an oncoming highway truck." Find out how our Liberty Mutual Customer Claims Team helped a customer walk away from an accident onto firm financial ground.

...........................................................................................................................................................................................................
24 Hour Claims Services

24-Hour Claims Services

We're ready to help when you need us most. Our claims center is available 24 hours a day.

...........................................................................................................................................................................................................
Customer Service Made Easy

Online Services

Customer Service Made Easy. Manage your policy online with eService. Pay your bill, view policy information, make changes to your policy, and report or track a claim.

AUTO CLAIMS

Immediately After an Accident
Even a minor fender bender can be an emotional experience. We provide a step-by-step guide for handling the situation if and when it occurs.

Report a Claim
At Liberty Mutual you have the option to report your auto policy claims online, by phone, or with your Local Agent. To report your claim online, you will need to be registered for Liberty Mutual's eService website.

Understanding the Auto Claims Process
From reporting the accident all the way through the claims process, Liberty Mutual is with you every step of the way.


HOME CLAIMS

Immediately After a Home Loss
Knowing what to do after a home or personal property loss is key to avoiding further loss and getting your claim handled smoothly. We explain how to report the loss, and what to expect through each step of the claims process.

Report a Claim
At Liberty Mutual you have the option to report your home policy claims online, by phone, or with your Local Agent. To report your claim online, you will need to be registered for Liberty Mutual's eService website.