Liberty Mutual
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Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Water Damage Clean-up Services

Let us help you select a professional for water removal services.
water removal services from liberty mutual
In the event of a loss, you can start your claim online or call 1-800-225-2467. No matter which way you submit your claim, your claim representative will talk to you about your options for water clean-up. If your claim qualifies for the Emergency Water Mitigation Program, your assigned adjuster can schedule a Program Vendor to come to your home and begin the drying process.

We know that recovering from water damage to your property can be a daunting task. While you can always use a water mitigation company of your choice, we recommend using one of Liberty Mutual's Water Mitigation Program Vendors. They are reputable, well established and have completed training in specialized drying schools where they learn about the most advanced drying technology available. Using a Liberty Mutual Water Mitigation Program Vendor greatly reduces the risk of out-of-pocket costs to you. The Program Vendors work directly with Liberty Mutual's Water Mitigation Unit to expedite the settlement process for your claim.

Benefits of Choosing a Program Vendor:
  • Quality - They are professionally licensed to perform the dry out of the customer's home and provide quality service.
  • Efficiency - We have a specialized team (The Water Mitigation Unit) dedicated to coordinating and monitoring the drying process with these vendors so that each claim can be resolved timely and efficiently.
  • Price - Program Vendors have agreed to complete work at pre-negotiated rates.
  • Speed - For the majority of claims our vendors will contact the customer within 1 hour after the claim is reported and will be at the home within 4 hours.
Note: Homeowners policies and coverage vary by state. Your claim representative will gladly explain the coverage provided by your policy.