Once you enroll in RightTrack and download the app, you'll need to enter your Activation code provided to you in the Welcome Email you received at the email address you provided when applying for your policy. You'll then need to confirm your date of birth and create an account using your email address and a password.
Variations in the smiley faces are determined by your driving performance. On the dashboard, you'll see smileys noting how you are performing in the categories of hard braking and hard accelerating. On the trip log and trip details screens, you'll see smileys noting your overall trip performance based on the number of events recorded for that individual trip.
If you go into the trip list, and tap on the "Driver" status, it will change that trip to "Passenger." Trips operated by others will still count toward your vehicle's discount but, because you were not the one driving, it will not impact your individual performance stats.
No, so long as the app is installed and you have GPS and Bluetooth on, the tag will be able to link to your phone in order to collect your driving behavior.
If you suspect that the RightTrack app is not working properly, ensure you have downloaded the latest version from the app store and please uninstall and reinstall the app, logging in with your account credentials. Or call Liberty Mutual at 1-866-274-0892
The amount of battery used depends on the model of the phone. The RightTrack app may consume more battery power than other apps that do not use GPS, however this needs to be turned on to accurately record your trip. We don't ever want to put you in a situation where the app causes your phone to die so trip recording will automatically shut off when your phone reaches 20%.
Your location services and Bluetooth must be on while you're driving in order to properly record trip data.
Be sure your Bluetooth and GPS are on in order to allow your phone to sync to the tag and upload trips for scoring. If trips are still not showing up, ensure you've properly activated and linked your tags. If you still experience issues, call Liberty Mutual at 1-866-274-0892
When a trip shows up in the trip log as "GPS off," this means that the tag could not connect to a phone and gather GPS data during a trip. In order to allow for the most accurate data collection, make sure your phone is with you while you drive and GPS and Bluetooth are powered on.
Make sure you allow 24 hours for a trip to be processed and scored before showing up in your trip log. "GPS off" trips may take up to 48 hours to process. If you still are missing trips, make sure your Bluetooth and GPS are on in order to allow your phone to sync to the tag and upload trips for scoring.
In order to continue with the RightTrack program, simply download the RightTrack app from the app store on your new phone, be it Apple
. Once downloaded, follow the steps to login. Once you've successfully logged in, you will be able to continue using the app.
Data usage varies depending on the amount of engagement with the app. From a strictly trip capture standpoint, the app uploads about 500-600KB of data per hour of driving. If you were to drive 1 hour/day for a month, it would equate to 18MB of data, a small fraction of a typical US data plan. To minimize the amount of data the RightTrack app uses, go to the Data page under Settings within the app and toggle "Upload my trip data to wifi" on. This will only restrict data usage for sending your trips to Liberty for processing. Your phone will still use data during trip capture.
No, your driving data is only collected when your tag detects vehicle movement. Your phone only uses location services when GPS and Bluetooth are on to link to the tag.
Liberty Mutual values and respects your privacy. We will not share personally identifiable driving data with any third party except to service your auto policy, for research or as required by law. We use your driving data to determine your discount and may occasionally use it for our internal research purposes. Liberty Mutual maintains physical, electronic, and procedural safeguards that comply with applicable regulations to guard your driving data personal information. Liberty Mutual retains the information collected for as long as required or permitted by law or regulation. For more information, please read our Terms & Conditions