RightTrack^®
by Liberty Mutual

What is RightTrack?
RightTrack is a program that puts you in control of your auto policy savings by evaluating your safe driving habits. After you enroll, simply download the app, drive for 90 days, and save up to 30% for safe driving. For customers in IL and OH, discounts are earned by being a safe driver. Risky drivers may see a price increase.

Once you enroll in RightTrack, you will immediately receive a 10% initial discount on your auto policy. Drivers on your policy will need to download the Liberty Mutual Mobile app and register. Then, all you have to do is drive as you normally would for 90 days. We will determine your final RightTrack score and apply it to your policy at the end of the program. For customers in IL and OH, we will determine your final RightTrack score and apply it to your policy at your next renewal.

Where is RightTrack available?
RightTrack is available in these states: AL, AR, AZ, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NE, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WI, WV, and Washington DC.

New York customers can participate in the RightTrack Plug-in program.

Which driving behaviors does RightTrack observe?
The driving behaviors observed by RightTrack include braking, acceleration, and nighttime driving in most states. For customers in IL and OH, the driving behaviors observed by RightTrack include braking, nighttime driving, rush hour driving, frequency at lower speeds, and distracted driving.

What type of information does RightTrack collect and how can I make the most of the program?
RightTrack measures a variety of driving habits including braking, acceleration, and time of day. Safe drivers save more with RightTrack so all drivers should apply safe driving habits such as soft braking, steady acceleration, and daytime driving.

Is there a cost association with the program?
The app is free, but similar to other apps on your phone, it utilizes data. Applicable data charges will be the responsibility of the smartphone owner.

How is my final score calculated?
The final score is determined by evaluating the driving habits of drivers on your policy for 90 days. That score will create your customized price.

Safe drivers could earn up to a 30% discount. Risky drivers may see a price increase.

Will the score transfer when I add or replace a vehicle on my policy?
Yes. If you change or add new vehicles at any point, we will apply your RightTrack score to those vehicles. Please contact our service team for assistance with changing or adding vehicles.

Will the score be applicable for the life of my policy?
Yes, your final RightTrack score will be applied to your premium for the life of your policy.

Can I opt-out of RightTrack before completing the review period?
Yes. You can opt-out at any time during the 90-day review period by contacting our service team. Your insurance coverage will continue, but your intial discount will be removed from your policy and your premium will be adjusted to reflect this change.

Is a discount guaranteed at the end of the RightTrack review period?
Yes, for customers in most states. However, your final discount may be greater than or less than your intial discount based on driving performance and the number of drivers participating. Non-participating drivers will reduce your savings.

Maximize your savings by encouraging all drivers on your policy to participate and by demonstrating safe driving behaviors. If your final discount is less than your initial discount, you will recieve a bill for the difference.

For customers in IL and OH, all drivers must participate to remain in the RightTrack program. Discounts are earned by being a safe driver. Risky drivers may see a price increase.

How will I be notified my final score?
Your final score will be applied to your policy once all participating drivers have completed their review periods, replacing your initial discount. Once this has happened, you will be notified in the app and by email. If your final score is different than your initial discount, you will also receive new policy documents that reflect this change within a few weeks after completing the program.

For customers enrolled in IL and OH after 1/23/23, your final score will appear in the app and you'll keep your initial 10% discount until your policy renews. At renewal, you will receive new policy documents that reflect any changes to your premium for participating in the RightTrack program.

Can I use RightTrack on any phone?
To participate in RightTrack, you need a smartphone that has the following:

1. GPS location capabilities.
2. An accelerometer, gyroscope, and proximity sensors. Some Android phones don't have these features. iPads, tablets, and Windows phones are not compatible.

If your phone isn't compatible, you'll see an incompatibility message when you open the app.

Why is it important to monitor my trip categorization?
Only trips where you are the driver count toward your score. The app will accurately detect when you are the driver, but it's still a good idea to check the app periodically to make sure all trips are correctly categorized.

What impact does the app have on my phone battery?
The amount of battery used depends on the model of your phone. The app uses about the same amount of battery as other driving navigation apps. We recommend charging your phone while driving if you're taking a long trip. Trip recording will automatically stop when your phone's battery life is at 20% and below or when battery save mode is on.

I am changing my phone. How do I continue to participate in RightTrack?
In order to continue with the RightTrack program, simply re-download the app from the App Store or Google Play. Then log back in if you already have an online account.

If you don't have an online account, choose "Enter activation code" in the RightTrack section. On the activation code entry screen, use the "Already activated or need a new code?" link to request a new activation code via email. Once you've successfully activated and your permissions are correctly set, you'll be able to continue using RightTrack.

How much data will the app use?
Data usage varies depending on the amount of engagement with the app. From a strictly trip capture standpoint, the app uploads about 500-600KB of data per hour of driving. If you were to drive 1 hour/day for a month, it would equate to 18MB of data, a small fraction of a typical US data plan. To minimize the amount of data the app uses, go to your RightTrack settings and toggle "Upload my trip data over Wi-Fi" on. This will only restrict data usage for sending your trips to us for processing. Your phone will still use data during trip capture.

How is my data used?
A complete list of collected data can be viewed at https://www.libertymutual.com/telematics-data. This list will be updated as the data changes.

We may retain the collected data indefinitely, subject to state requirements. We may use the data in connection with any insurance claim, including for purposes of reporting, investigating and adjusting such claim(s). We may use the data on an aggregated basis for research purposes. The data we collect may be used for underwriting purposes. We reserve the right to collect data as long as the technology is in use and may retain the collected data as allowed by law. Please refer to the Terms & Conditions for additional details on how Liberty Mutual protects your privacy. Live in South Carolina? Please refer to these Terms & Conditions

How is my data protected?
Liberty Mutual will not sell the data collected through participation in RightTrack. We may use the data as permitted by law, including for purposes of adjusting your auto insurance premium, servicing your policy, providing services related to RightTrack, developing rate or premium information, developing other services and benefits to offer to you or other customers, underwriting or for research. Please refer to the Terms & Conditions for additional details on how Liberty Mutual protects your privacy. Live in South Carolina? Please refer to these Terms & Conditions.

How can I view my driving performance?
At any time during the 90-day review period, you can review your driving patterns and see your projected driving score by monitoring the RightTrack dashboard in the app.

How do I register in the app?
Once you enroll in RightTrack and download the app, you'll need to register using your Liberty Mutual online account information OR use the activation code from your welcome email. If you are not the primary driver, you will register using your activation code.

Is my data continuously collected?
No, your driving data is only collected when the app detects vehicle movement. Your trip data might be delayed in uploading to the app when there is poor cellular data connection.

Does every driver on my policy need to download the app?
No, for customers in most states, but in order to get the most accurate data and driver/passenger distinction, we encourage every driver with a smartphone to download the app and complete the registration process to participate. Your final score is determined by evaluating the driving behavior of all drivers on your policy. Drivers who do not participate contribute to the overall policy savings because their driving behavior is unknown.

For customers in IL and OH, all drivers on your policy need to download the app and register to participate in the RightTrack program in order to qualify. If a driver doesn't download the app and register, the initial 10% discount will be removed from your policy.