Welcome to RightTrack® by Liberty Mutual
Get rewarded for safe driving with RightTrack. The program could save you up to 30%, a discount you'll keep for the life of your auto policy. We even guarantee a discount1 just for signing up and participating.
Safe drivers save money.
Using a small device that observes your driving habits, we'll notice the safe choices you're making on the road and reward you for them. Some specific behaviors observed by RightTrack include braking, acceleration, nighttime driving, and how many miles you drive.
So, how does it work?
Using RightTrack is as easy as enroll, drive, save. Just follow these steps:
01
First things first, make sure to enroll in RightTrack when you join Liberty Mutual.
Remember to sign the Terms and Conditions
02
Download the Liberty Mutual RightTrack app to trigger the shipment of your device.
The app tracks savings, trip reports, and shares driving tips
03
Place the tag on your windshield, ideally behind your rearview mirror. Remember to link the tag with your vehicle using the app.
Drive for 90 days
04
We'll confirm your discount and apply it to your premium. You could see savings between 5% and 30% on your policy.
We'll send you a box to return the tag
Not enrolled yet? Start here.
Take advantage of RightTrack by signing up with Liberty Mutual today. You could see savings up to 30% on your auto policy for participating. Getting started is simple.2
Call 1-800-837-5254
FAQs
+Is there a cost associated with the device or program?-Is there a cost associated with the device or program?Is there a cost associated with the device or program?
Participation in the RightTrack program is free. Participants can choose to use cellular data or Wi-Fi to transmit data from the App by changing the Settings located on the "Data" page. Applicable charges will be the responsibility of the smartphone owner.
+Can customers transfer the premium discount when they change their vehicle?-Can customers transfer the premium discount when they change their vehicle?Can customers transfer the premium discount when they change their vehicle?
Yes, if you change an enrolled vehicle after you complete the RightTrack review period, we will apply any premium adjustment to the replacement vehicle as long as the replacement vehicle is added to the policy within 60 days of the originally enrolled vehicle's removal. If you need to change your enrolled vehicle during the review period, you may continue the program by enrolling your replacement vehicle. Please contact your local Liberty Mutual office or call 1-866-274-0892 for assistance in changing your vehicle.
+Which driving activities does RightTrack observe?-Which driving activities does RightTrack observe?Which driving activities does RightTrack observe?
The RightTrack discount is based on the following driving patterns: the number of miles you drive, the time of day you drive, rapid acceleration, and hard braking.
+How can I view my driving information and the projected premium discount?-How can I view my driving information and the projected premium discount?How can I view my driving information and the projected premium discount?
At any time during the 90-day review period, you can review your driving patterns and see your projected current premium savings by monitoring the Dashboard and the Savings Details pages of the RightTrack app.
+How is my projected savings calculated?-How is my projected savings calculated?How is my projected savings calculated?
Upon enrollment in the RightTrack program, you will be rewarded with an initial discount. At the end of the review period, your final discount will replace your initial discount and will apply for the lifetime of the enrolled vehicle on your policy. Your projected yearly savings is calculated by adding your premium discount during your review period with your trending discount prorated for the remainder of your policy term.
+Will the discount be applicable for the life of my policy?-Will the discount be applicable for the life of my policy?Will the discount be applicable for the life of my policy?
Yes, your final RightTrack discount will apply to your vehicle, or it's replacement, for the life of your policy.
+How soon do I have to begin the review period after I enroll?-How soon do I have to begin the review period after I enroll?How soon do I have to begin the review period after I enroll?
After you've signed the RightTrack Terms & Conditions, we suggest you download the app within 2 days. You have 21 days to successfully activate and install your tag device to remain eligible for a discount. The review period begins once you link your phone and tag device.
+Does every listed operator need to download the RightTrack Mobile app?-Does every listed operator need to download the RightTrack Mobile app?Does every listed operator need to download the RightTrack Mobile app?
No, but in order to get the most accurate data and driver/passenger distinction, we encourage every driver with a smartphone to download the app and participate.
+What kind of phone do I need to use the app?-What kind of phone do I need to use the app?What kind of phone do I need to use the app?
You need either an iPhone (iOS 10.0 or later) or an Android Phone (version 5.0 or later). GPS and Bluetooth capabilities must be available on your phone. Please contact your local Liberty Mutual office or call 1-800-295-3410 with eligibility questions.
+Can all vehicles participate in Liberty Mutual's RightTrack program?-Can all vehicles participate in Liberty Mutual's RightTrack program?Can all vehicles participate in Liberty Mutual's RightTrack program?
All private passenger vehicles, regardless of year, make, model, and engine type, are eligible for the RightTrack program.
+How do I add an operator or vehicle to participate in Liberty Mutual's RightTrack mobile program?-How do I add an operator or vehicle to participate in Liberty Mutual's RightTrack mobile program?How do I add an operator or vehicle to participate in Liberty Mutual's RightTrack mobile program?
To add an operator or vehicle to participate in RightTrack, please contact customer support at 1-866-274-0892.
+Can I opt out of the program before completing the review period?-Can I opt out of the program before completing the review period?Can I opt out of the program before completing the review period?
Yes, you can, but should you choose to remove yourself from the program, you will forfeit the initial participation discount. Your insurance coverage will not be impacted.
+How do I properly activate/link my device?-How do I properly activate/link my device?How do I properly activate/link my device?
In the app, navigate to the tag linking flow from the notification on your Dashboard or from the vehicle module on the Savings Details page. Follow the cues within the app to:
- Select which vehicle to link device to
- Activate the tag by holding down the button in the top corner for 3 seconds, until the red light begins to flash
- Verify the tag you wish to link by confirming the serial number located on the sticker on the side of the tag
- Follow the prompts to secure the device on the windshield in your linked vehicle
+How do I properly install my device?-How do I properly install my device?How do I properly install my device?
Consult the visual on the tag linking successful screen or in the program manual you received with your device. You should use the adhesive on the tag to stick it to your windshield, somewhere behind the rearview mirror. The tag must be on a stationary surface in order to get an accurate measurement of driving events.
+What do I do if my tag is not working properly or damaged?-What do I do if my tag is not working properly or damaged?What do I do if my tag is not working properly or damaged?
If it appears that your device is not working properly or may have been damaged, please contact customer support at 1-866-274-0892 or email RightTrack@LibertyMutual.com for assistance.
+How do I register in Liberty Mutual's RightTrack mobile app?-How do I register in Liberty Mutual's RightTrack mobile app?How do I register in Liberty Mutual's RightTrack mobile app?
Once you enroll in RightTrack and download the app, you'll need to enter your Activation code provided to you in the Welcome Email you received at the email address you provided when applying for your policy. You'll then need to confirm your date of birth and create an account using your email address and a password.
+What determines which smiley face I see?-What determines which smiley face I see?What determines which smiley face I see?
Variations in the smiley faces are determined by your driving performance. On the dashboard, you'll see smileys noting how you are performing in the categories of hard braking and hard accelerating. On the trip log and trip details screens, you'll see smileys noting your overall trip performance based on the number of events recorded for that individual trip.
+How do I change my status on a trip from driver to passenger?-How do I change my status on a trip from driver to passenger?How do I change my status on a trip from driver to passenger?
If you go into the trip list, and tap on the "Driver" status, it will change that trip to "Passenger." Trips operated by others will still count toward your vehicle's discount but, because you were not the one driving, it will not impact your individual performance stats.
+Do I need to open the app so it can collect my driving data?-Do I need to open the app so it can collect my driving data?Do I need to open the app so it can collect my driving data?
No, so long as the app is installed and you have GPS and Bluetooth on, the tag will be able to link to your phone in order to collect your driving behavior.
+What do I do if my RightTrack app isn't working properly?-What do I do if my RightTrack app isn't working properly?What do I do if my RightTrack app isn't working properly?
If you suspect that the RightTrack app is not working properly, ensure you have downloaded the latest version from the app store and please uninstall and reinstall the app, logging in with your account credentials. Or call Liberty Mutual at 1-866-274-0892.
+What is the impact on my battery using Liberty Mutual's RightTrack app?-What is the impact on my battery using Liberty Mutual's RightTrack app?What is the impact on my battery using Liberty Mutual's RightTrack app?
The amount of battery used depends on the model of the phone. The RightTrack app may consume more battery power than other apps that do not use GPS, however this needs to be turned on to accurately record your trip. We don't ever want to put you in a situation where the app causes your phone to die so trip recording will automatically shut off when your phone reaches 20%.
+Why are my location services always on?-Why are my location services always on?Why are my location services always on?
Your location services and Bluetooth must be on while you're driving in order to properly record trip data.
+My driving trips aren't showing up in my RightTrack app. What could be wrong?-My driving trips aren't showing up in my RightTrack app. What could be wrong?My driving trips aren't showing up in my RightTrack app. What could be wrong?
Be sure your Bluetooth and GPS are on in order to allow your phone to sync to the tag and upload trips for scoring. If trips are still not showing up, ensure you've properly activated and linked your tags. If you still experience issues, call Liberty Mutual at 1-866-274-0892.
+What does gps off mean?-What does gps off mean?What does gps off mean?
When a trip shows up in the trip log as "GPS off," this means that the tag could not connect to a phone and gather GPS data during a trip. In order to allow for the most accurate data collection, make sure your phone is with you while you drive and GPS and Bluetooth are powered on.
+Why don't I see a recent Trip?-Why don't I see a recent Trip?Why don't I see a recent Trip?
Make sure you allow 24 hours for a trip to be processed and scored before showing up in your trip log. "GPS off" trips may take up to 48 hours to process. If you still are missing trips, make sure your Bluetooth and GPS are on in order to allow your phone to sync to the tag and upload trips for scoring.
+I am changing my phone, how do I continue to participate in RightTrack?-I am changing my phone, how do I continue to participate in RightTrack?I am changing my phone, how do I continue to participate in RightTrack?
+How much data will the App need?-How much data will the App need?How much data will the App need?
Data usage varies depending on the amount of engagement with the app. From a strictly trip capture standpoint, the app uploads about 500-600KB of data per hour of driving. If you were to drive 1 hour/day for a month, it would equate to 18MB of data, a small fraction of a typical US data plan. To minimize the amount of data the RightTrack app uses, go to the Data page under Settings within the app and toggle "Upload my trip data to wifi" on. This will only restrict data usage for sending your trips to Liberty for processing. Your phone will still use data during trip capture.
+Is my data continuously collected?-Is my data continuously collected?Is my data continuously collected?
No, your driving data is only collected when your tag detects vehicle movement. Your phone only uses location services when GPS and Bluetooth are on to link to the tag.
+How is my driving data used and protected?-How is my driving data used and protected?How is my driving data used and protected?
Liberty Mutual values and respects your privacy. We will not share personally identifiable driving data with any third party except to service your auto policy, for research or as required by law. We use your driving data to determine your discount and may occasionally use it for our internal research purposes. Liberty Mutual maintains physical, electronic, and procedural safeguards that comply with applicable regulations to guard your driving data personal information. Liberty Mutual retains the information collected for as long as required or permitted by law or regulation. For more information, please read our Terms & Conditions.
Getting started with RightTrack
This step-by-step video explains how to create a RightTrack tag account, activate, and install your tag device.
1The RightTrack® discount applies only to the base coverages on the participating vehicle, which may include Bodily Injury, Property Damage, Comprehensive, Collision, Personal Injury Protection (PIP) or Medical Payments, Uninsured Motorist, and Underinsured Motorist (subject to state availability). Initial discount may vary by state and is replaced with a final discount upon completion of a review period. Not available in all states. Coverage provided and underwritten by Liberty Mutual Insurance and its affiliates, 175 Berkeley Street, Boston, MA 02116. ©2017 Liberty Mutual Insurance.
2Not available in all states. Coverage provided and underwritten by Liberty Mutual Insurance and its affiliates, 175 Berkeley Street, Boston, MA 02116. ©2017 Liberty Mutual Insurance.
