You're in Control of the Reporting Process
At Liberty Mutual, we know filing a claim can seem like a stressful situation. But it doesn't have to be. That's why we let you decide how to report the claim. You can choose from three easy methods:

Online ─ Log in to our eService site and answer some simple questions about your claim. Once you're done, you'll receive a unique claim number you can use to track your claim later. If necessary, a Liberty Mutual claims representative will contact you shortly.

By App ─ In addition to reporting your claim, the Liberty Mutual mobile app allows you to map your location via GPS and take pictures of your damage to help you record key details. Available for both iPhone and Android devices.

By Phone ─ You can always call
1-800-2CLAIMS (1-800-225-2467) and speak to a claims representative. Available 24 hours a day, 7 days a week.

Tracking Your Claim Is Just as Easy
Our online Claims Status page lets you track your claim's progress whenever you want. You can:
  • Learn the next step in your claims process
  • Send us photos and documents
  • See the latest appraisal information
  • View payment details
  • Change your contact information
Other Ways to Stay Informed
You can also keep tabs on your claim through text alerts. Sent directly to your phone, these alerts will update you on the availability of your estimate, changes to your payment status, and more. To sign up, log in to eService.1

Additionally, you can always call
1-800-2CLAIMS to check on your claim's status—or simply ask questions—anytime day or night.

Non-Liberty Mutual Customers
If you're involved in a claim with a Liberty Mutual customer, you can learn how to report and track your claim on the Non-Liberty Mutual Customers page.
1 Message and data rates may apply.
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