24‐hour claims assistance
When you need to report a claim, you can call or click
24 hours a day, 7 days a week. Call 1-800-2CLAIMS (800-225-2467).CNRP — Contractor Network Referral Program*
Your Claim Handler can provide you with information on approved vendors established by Liberty Mutual to provide customers with competent, reliable, contractors to perform building repairs related to an insured loss. You are under no obligation to use the services of the CNRP contractor. However, if you do, Liberty Mutual will guarantee the workmanship performed by the CNRP for one year. Subject to policy provisions, the only cost to you will be your deductible and any non-recoverable depreciation.*May not be available in all locations.
Temporary Living Expense
If your home is unsafe or damage is so extensive that you cannot live there, your Claim Handler can assist you in locating temporary housing and advise you on your policy coverage for additional living expenses. Your Claim Handler can also offer you an advance against the total settlement amount of your claim for clothing or other immediate necessities.
24‐Hour Homeowner Emergency Repair Service
If you have a covered loss and your property needs to be protected from further damage, Liberty Mutual can dispatch someone to your home to take care of the situation. This service is available 24 hours a day, 7 days a week.
Online Home Inventory Tool
Submit an inventory of the items in your home on your own with our online home inventory tool, which is accessible through eService2012033017144851
. You can identify lost or damaged items in your home and upload documents and receipts to help supplement your active claim. The information will be made accessible to your Claims Representative so they can work with you to settle your claim as soon as possible.
Personal Property Replacement Service
Instead of finding individual replacements for lost items and arranging for shipping and handling on your own, our Personal Property Replacement Service can easily set this process in motion with just one phone call. Drawing from a database of more than 400,000 items, our claims representatives will identify the exact items—or their closest possible match—that you lost. Your items will then be shipped to you once the process is complete.
Liberty Mutual's catastrophe team provides an immediate assessment of damages and appraisal resources to you when you need it most.