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Auto Claims Services

Benefits of Liberty Mutual Claims Handling

  • At Liberty Mutual, we know that a claim is more than just a piece of paper - it's something that impacts your life. So we offer these benefits in an effort to make the process just a little bit easier.

    Total Liberty Care (TLC)*
    Total Liberty Care (TLC) facilities are more than just your neighborhood auto repair shop. These facilities, which you can search for by logging in, provide the highest quality service. Along with top-notch repairs, you'll also receive:

    • Liberty Mutual's Limited Lifetime Warranty on the repairs for as long as you own the vehicle
    • Superior and priority service
    • Online updates on your vehicle's status, including when repairs have been scheduled, where your car is in the repair process and when repairs have been completed. (Available only at participating TLC facilities)
    • Direct payment for the repairs from Liberty Mutual to the TLC Facility - which means you don't have to sit around waiting for a check in the mail
    • They'll even clean your vehicle when the repairs are done

    After receiving an appraisal at a TLC facility, you're under no obligation to have the repairs done there - you can still bring the estimate to the shop of your choice. But we're confident that if you use one of our Total Liberty Care facilities you'll be even more satisfied with your claims experience.

    To find a TLC facility and schedule an appointment online, log in.

    Are you an auto repair shop interested in joining our Direct Repair program? Please fill out the Total Liberty Care Application.

    Rental Car Services
    If you added rental coverage to your policy, a Liberty Mutual Claims Representative can assist you in obtaining a rental car through Enterprise Rent-a-Car while your vehicle is being repaired. Though Enterprise is not the only rental car company you can use, we have negotiated preferred rates with them and they can also accept direct billing up to your applicable coverage limit.