Safeco is now Liberty Mutual.
Safeco Insurance was acquired by Liberty Mutual Insurance® in 2008 and retained the Safeco brand name. We believe we can bring greater value and best help our customers by combining into one brand. While the Safeco name is now retired, Safeco customers will keep their agent relationship, and their policies will not be impacted other than the name change.
If you need to access your policy, visit LibertyMutual.com or download our app.
Please review the frequently asked questions below.
I am in the middle of a claim - what does this mean?
Our representatives handle policyholder claims for both Safeco and Liberty Mutual brands so there will be no delay in your claim because of this name change. All current and past claims details including forms and photos have been transferred to your Liberty Mutual account. You can now start managing your claim there.
What is not changing:
- Claim number
- Claims representative and their contact information
- Your policy coverages, benefits, and deductibles
My Safeco policy now has Liberty Mutual branding, what does this mean for my policy?
Your policy now has the Liberty Mutual logo and branding on it; however, every other aspect will remain the same.
This brand change does not impact your:
- Claim number
- Claims representative and their contact information
- Policy coverages, benefits, and deductibles
Do I need to request a new auto ID card now that I have a Liberty Mutual policy?
This name change does not impact your ID cards. You do not need to request a new one.
Once your policy renews you will be issued a new Liberty branded ID card at that time.
Will my online or app login change?
You can now manage your policy at LibertyMutual.com or download the app. We've refreshed our branding to reflect who we are today; everything will continue to work as before.
To make things easy, your username and password will be the same. All policy, claims, and billing in your Liberty Mutual account.
Now that I have a Liberty Mutual policy, is my rate going to increase?
Your rate is not impacted by this name change. You still have the exact same policy and coverage, but your documents may now have the Liberty Mutual logo branding on it.
Upon renewal, your rate may be adjusted due to a rate revision or coverage change. This is part of our standard renewal process.
What happens when my policy renews?
The policy renewal process has not changed based upon this name change. You will receive your renewal packet according to your state's requirements, typically 30 to 60 days before your policy renewal date. Exact timing may vary depending on your state.
Upon renewal, your rate may be adjusted due to a rate revision or coverage change. This is part of our standard renewal process.
What steps do I need to take to continue participating in RightTrack after this change occurs?
- You need to download and log into the Liberty Mutual app. To make things easy, your username and password remains the same.
- All drivers on your policy also need to download the Liberty Mutual app.
- To avoid receiving duplicate notifications, delete the Safeco app. In the future, RightTrack will only be available in the Liberty Mutual app.
We have transferred all of your driving history, scores, and Accident Assistance enrollment to the Liberty Mutual app.
If you're experiencing issues with the RightTrack program, please call us at 844-872-3326 or contact your agent directly for assistance.
Did this name change effect my automatic payments or bill?
All bills now come directly from Liberty Mutual. The billing addresses remains the same.
If you pay by credit card or funds are withdrawn from your bank account, the transaction or statement now show Liberty Mutual.
Please note: If you have set up fraud alerts for unknown or unapproved vendors on your account, please alert them.
If you have a mortgage on your home, we notified your mortgage lender/servicer (the mortgagee on your policy) of the change and updated their records to help ensure your homeowners insurance continues without a lapse.