Liberty Mutual
Get support
Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.
Don't sweat your first fender bender with Accident Forgiveness
Your price won't go up due to your first accident when you enroll.1


What is Accident Forgiveness?
Accident Forgiveness is an additional coverage that you may qualify for that can be added to your auto insurance policy, where your price won't go up due to your first accident. We offer this benefit if you are accident free and violation free for five years, whether you've been with Liberty Mutual Insurance or a prior insurance carrier.
Find out if you
Who's it right for?
Drivers with a clean policy over the last five years may qualify. This includes:
No accidents in the last five years, regardless of your carrier.
No violations in the last five years.
Drivers 25 and under must total five consecutive clean years before their first accident is forgiven.
What are the benefits?
Drivers that qualify and purchase Accident Forgiveness coverage will benefit from:
The confidence of knowing that your price won't increase due to your first accident.
Potential long-term savings because your price was not increased after your first accident.
How does Accident Forgiveness work?
If you're accident free and violation free for the past 5 years, your premium will not go up due to your first accident. Here's how it works.
01
If you're an existing Liberty Mutual customer, log in or connect with our sales team to find out if you're eligible. If you’re new to Liberty Mutual, get a quote online and add Additional Policy Features — quoting takes about 10 minutes to do!
Find out if you're eligible.
02
Accident Forgiveness protects your rate in the event that you do need to use your coverage because of your first accident.
Use it when you need it.
03
At renewal, your rate won't increase due to your first accident. You are — in a word — forgiven! However, note that your rate may increase due to other external factors, including where you live.
No increase in your rate due to your first accident.
Get enrolled in Accident Forgiveness
Already a Liberty Mutual auto insurance customer?
It's easy to find out if you're eligible to enroll. Begin by logging in to view and update your policy.
Not a Liberty Mutual auto insurance customer?
Learn more about how we can customize your auto insurance so you only pay for what you need.
Get to know your coverage options
Understanding your coverage options shouldn't be complicated. We'll walk you through available coverage types, starting with who and what is covered.
1ACCIDENT FORGIVENESS NOT AVAILABLE IN CA. Terms and conditions apply.