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Get fast answers to our most frequently asked questions on billing and payments, policy updates, claims and more.

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Auto & Home Policies Customer Service

For customers with questions or concerns about policies other than Life Insurance policies.
Contact Customer Service by Text Message

Text us questions about your policy, billing, and related concerns. We will respond to your questions by text message.
Customer Service and Claims Support on Social Media

Use or to contact us about customer service, claims, or related concerns.

Mon.-Fri. 8 am-10 pm ET, Sat. 9 am-8 pm ET, Sun. 11 am-5 pm ET
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Life Insurance Customer Service

For customers with questions or concerns about Life Insurance policies.
File a Claim

Easily file your claim 24/7 within your online account. You can also track the progress of your claim once it's been filed.
Report Fraud

Contact us via email or call 1-617-357-9500.
Contact Us by Mail
Billing Address

Liberty Mutual Group
ATTN: Remittance Processing
100 Liberty Way
Dover, NH 03821-7500
Life Insurance Address

Liberty Life Assurance
Company of Boston
100 Liberty Way
Dover, NH 03820
Corporate Headquarters

Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116
Contact Us by Phone
Claims

1-800-225-2467

24/7
Sales

1-800-837-5254

Mon.-Fri. 7 am-1 am ET Sat. 7 am-11:30 pm ET Sun. 9 am-10 pm ET
Roadside Assistance

1-800-426-9898

24/7

More helpful numbers

Auto & Home Insurance Policies

1-888-398-8924

Mon.-Fri. 8 am-10 pm ET, Sat. 8 am-8 pm ET, Sun. 11 am-5 pm ET

Contact us by Text

Text Us

We will respond to your questions by text message.
Life Insurance Policies

1-800-451-7065

Mon.-Fri. 8 am-6 pm ET
Corporate Headquarters & Reporting Fraud

1-617-357-9500