What can we help you with today?

+How can I ask questions about my insurance policy?-How can I ask questions about my insurance policy?How can I ask questions about my insurance policy?
We understand that you want answers quickly when you have questions about your insurance policy. Contacting us by email or social media is a quick and easy way to get the answers you need.

Auto & Home Insurance Policies:



Life Insurance Policies:



Customer Service on Social Media

Twitter Twitter:
Facebook Messanger Facebook Messenger: Liberty Mutual

Social Media Hours: Mon.-Fri. 9 am-10 pm ET, Sat. 9 am-8 pm ET, Sun. 11 am-5 pm ET

+How can I get more information about my insurance coverage?-How can I get more information about my insurance coverage?How can I get more information about my insurance coverage?
We want you to understand your insurance coverage so you have the confidence you're properly protected. The options below are locations within your online account where you can find specific information on your coverage, along with general information about the types of coverage we offer. Please register here if you don't already have an online account.

Your Policy's Coverage
View a summary of your policy's coverage within your online account by selecting the "Policies" drop-down menu and the "Coverages & Premium" option.

View Your Coverage

Your Coverage CompassTM
Use your Coverage Compass to explore the coverage within your policy, see potential gaps, and view the additional options available to you.

Coverage Compass

More Coverage Information
View the following pages for information on our auto, home, and life insurance coverage options.

Auto Insurance Coverage

Home Insurance Coverage

Life Insurance Coverage

+How can I know I am getting the right discounts?-How can I know I am getting the right discounts?How can I know I am getting the right discounts?
Getting the best possible insurance price is important, and that's why Liberty Mutual customers have many ways to save money. The options below include a location within your online account where you can view your policy's discounts, along with general information on the auto, home, and multi-policy discounts we offer. Please register here if you don't already have an online account.

Your Policy Discounts
View a summary of the discounts already applied to your policy by selecting the "Policies" drop-down menu and the "Policy Savings" option.

View Your Discounts

More Discount Information
View the following pages for information on our auto, home, and multi-policy discount options.

Auto Insurance Discounts

Home Insurance Discounts

Multi-Policy Discounts

+When does my policy start, how long is it in effect, and what is my monthly premium?-When does my policy start, how long is it in effect, and what is my monthly premium?When does my policy start, how long is it in effect, and what is my monthly premium?
Your policy term and premium information is available within your online account. Please register here if you don't already have an online account.

View Your Policy

+Where can I get information about my rate or premium after my policy renewal?-Where can I get information about my rate or premium after my policy renewal?Where can I get information about my rate or premium after my policy renewal?
Changes to your rate and premium may occur at the time of your policy's renewal. Find more infomation on insurance rates at the page below.

Why Rates Change

+How can I make vehicle changes or other changes to my policy?-How can I make vehicle changes or other changes to my policy?How can I make vehicle changes or other changes to my policy?
Making changes to your policy is easy with Online Policy Change. You can update your coverage, drivers, vehicles, contact information, and much more on your auto and home insurance policies. Changes that impact your premium come with an updated insurance quote that's good for 14 days and can be completed at your convenience. Please register here if you don't already have an online account.

Access Online Policy Change
Easily make policy changes within your online account.

Change Your Policy

About Online Policy Change
Not ready to make a policy change? Get more information about Online Policy Change, including the updates you can make to your auto or home insurance policies, along with the documents you'll need with you to complete the changes.

Learn More

+Where can I get information about my insurance bill?-Where can I get information about my insurance bill?Where can I get information about my insurance bill?
Paying your insurance bill online is easy and convenient. Below you can pay your bill online, access your billing information, and view the billing and payments options available to you. Please register here if you don't already have an online account.

Pay Without Logging In
Simply provide us with a few key details and quickly pay your insurance bill without logging in to your online account.

Pay Bill Now

Your Billing and Payment Information
View your billing summary, payment plan options, transaction history, and pay your bill within your online account.

View Your Billing

Automatic Payments
Set up automatic payments from your bank account or credit card within your online account.

Set Up Automatic Payments

Billing and Payment Options
Get more information about the billing and payment options available to you.

Billing and Payments

+Where can I access my ID Cards or policy documents?-Where can I access my ID Cards or policy documents?Where can I access my ID Cards or policy documents?
There are two ways within your online account to get the information you need. Please register here if you don't already have an online account.

Get ID Cards Without Logging In
Simply provide us with some personal information and access your ID Cards without logging in to your online account.

Get ID Cards

View Policy Documents
Policy documents can be viewed within your online account.

View Your Documents
Contact Us Online
Auto & Home Policies Customer Service

For customers with questions or concerns about policies other than Life Insurance policies.
Customer Service and Claims Support on Social Media

Use or to contact us about customer service, claims, or related concerns.

Mon.-Fri. 9 am-10 pm ET, Sat. 9 am-8 pm ET, Sun. 11 am-5 pm ET
Twitter Twitter:
Facebook Messanger Facebook Messenger: Liberty Mutual
Life Insurance Customer Service

For customers with questions or concerns about Life Insurance policies.
Report a Claim

Easily file your claim 24/7 within your online account.
Report Fraud

Contact us via email or call 1-617-357-9500.
Contact Us by Mail
Billing Address

Liberty Mutual Group
ATTN: Remittance Processing
100 Liberty Way
Dover, NH 03821-7500
Life Insurance Address

Liberty Life Assurance
Company of Boston
100 Liberty Way
Dover, NH 03820
Corporate Headquarters

Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116
Contact Us by Phone
Claims

1-800-225-2467

24/7
Sales

1-800-837-5254

Mon.-Fri. 7 am-1 am ET Sat. 7 am-11:30 pm ET Sun. 9 am-10 pm ET
Roadside Assistance

1-800-426-9898

24/7

+ More helpful numbers

General Comments, Questions, and Concerns
Log In
Make policy changes, pay your bill, manage claims and more with 24/7 access.

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Manage Your Policies

Business customers log in here