Liberty Mutual
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Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.
Eliminate car repair hassle with the Lifetime Repair Guarantee
Use an approved facility and we'll guarantee the repairs for as long as you own your car.1
What is the Lifetime Repair Guarantee?
The Lifetime Repair Guarantee is a car repair insurance that eliminates the hassle of fixing your car after an accident. This means that we’ll make the arrangements for your repairs and guarantee them for as long as you own your vehicle, should you choose to have it repaired at one of our 2,000 nationwide Guaranteed Repair Network facilities.
mechanic helping man fix his car
Our Guaranteed Repair Network
Facilities within the Guaranteed Repair Network have been vetted to ensure that these certified technicians provide the highest-quality repairs and exceptional customer service.

We can also pay those within the Guaranteed Repair Network directly, while allowing you to track the progress of your repairs through your online account or the mobile app.
Learn more about our Guaranteed Repair Network
Who's it right for?
Policyholders looking for a fast and straightforward experience, if and when you need your car repaired.
We’ll pay the shop directly for your repairs, minus your deductible.
Track the progress of your repairs by logging in to your online eService account for updates on your vehicle's repair status.3
What are the benefits?
Lifetime Repair Guarantee coverage includes:
The convenience of more than 2,000 Guaranteed Repair Network locations nationwide and the speed of having your vehicle receive priority status.
Repairs that are 100% guaranteed by Liberty Mutual for as long as you own your vehicle.2
Get enrolled in Lifetime Repair Guarantee coverage
Already a Liberty Mutual auto insurance customer?
If you're adding a new car to your policy or would like to apply this coverage to an existing vehicle, we'll walk you through the steps for enrollment below.
Not a Liberty Mutual auto insurance customer?
Learn more about how we can customize your auto insurance so you only pay for what you need, including Better Car Replacement coverage.
1The property damage must be covered by your policy, and repairs completed by a Guaranteed Repair Network Vendor.  Guaranteed Repair Network not available in Rhode Island or Massachusetts. In Massachusetts we offer you our Superior Service Program (SSP) program, which is similar to the Guaranteed Repair Network, however, the estimate is completed by a Liberty Mutual appraiser. For more information, speak with your Liberty Mutual Claims Representative.
2Damage caused by normal wear and tear, improper maintenance or unreasonable use are not covered. We will repair or replace any defective work of the Guaranteed Repair Network facility.
3Available only at participating facilities.